Contact Center Staffing Calculator

We are developing small applications that can be used for specific purposes. Our first so-called use case is the Contact Center Staffing Calculator. A caller who calls to a contact center of, for example, an insurance company wants to speak to an employee of that company as quickly as possible. A hospital also wants to […]

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Dimensioning hospital wards

The Erlang B formula is often used to calculate the blocking probability based on the average arrival rate, average service length and the number of servers. In hospitals it is important that patients are given the care that they need. This requires decision-making on the number of beds to use on each ward. Fully occupied […]

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