We are developing small applications that can be used for specific purposes. Our first so-called use case is the Contact Center Staffing Calculator. A caller who calls to a contact center of, for example, an insurance company wants to speak to an employee of that company as quickly as possible. A hospital also wants to be easily accessible by Phone. If patients should wait too long, they may go to a different hospital. Determining how many ‘agents’ are necessary requires complicated calculations. Our calculator makes it easy for the user to calculate the right number of employees on the basis of a dataset. More information can be found in this dutch flyer. Simbox – use case – call center